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FAQs Have a question ? We are here to help.

How can I get an Aibex phone cover?

Explore our collection on the website and choose the perfect cover for your phone. Simply add it to your cart and proceed to checkout. Your trendy and durable Aibex cover will be on its way to you!

How Should I Check The Status Of My Order?

You've ordered your favorite products and can't wait for them to arrive. We know the feeling!

  1. To find out when your order is arriving, simply click on the track order link located on the footer page. Enter your order ID or AWB number to view your order status. it’s that easy!
  2. After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS (yes, we like making sure you’re updated every step of the way).
  3. In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
  4. If there are any other issues/ delays that come up write to us at Info@Aibex.in
Does Aibex Offer Free Shipping?

At Aibex, free delivery is only available for prepaid orders. You will receive a Rs. 70 discount for prepayment.

How Will I Know That My Order Is Placed Successfully?
  1. Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  2. You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and look forward to receiving your awesome product(s)!
How Do I Receive My Order?
  1. We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live. (we know you hate waiting around).
  2. The packages we use to deliver your goods are fully sealed, ensuring that the goods reach you in perfect condition.
How Can I Cancel My Order?

You have the option to cancel your order before it is dispatched from our warehouse.

To cancel the order:

  • Login to your account
  • Go to manage your order: Orders
  • Cancel the desired order.

If you don’t have an account, simply continue as a ‘New User’ and create one. 

What If I Want To change My Product Color?
  1. Before the order is dispatched, cancel the order on the website and place the order again with the desired product color.
  2. (PS. Product Colour cannot be changed once the product has been dispatched from our warehouse.)
What Should I Do If My Payment Fail?
  1. In case there is a failure in payment, please retry and keep the following things in mind:
  2. Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  3. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info@aibex.in
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